Launch day feels like the end of a project. For the people using the system, it is the beginning.
From that day on, the firm keeps changing, and the system has to change with it.
What changes after launch
People join and leave the firm. Forms and templates are updated. The tools the system connects to release new versions. The firm takes on new kinds of work.
What happens without support
Small problems are not fixed, so people work around them. A workaround becomes a habit, and soon part of the work happens outside the system again.
None of this is dramatic. It is a slow loss of the benefit the firm paid for.
What monthly support covers
Monthly support keeps what we built working as your firm changes. It covers fixes, updates and small improvements.
Questions to ask about any support plan
- What is included, and what is not?
- Who answers a request, and how quickly?
- How are larger changes agreed?
- Can the firm run the work without the people who built it?
Small improvements add up
A small change made soon after someone asks for it keeps trust in the system. A request that waits for months teaches people to stop asking.