Frequently asked questions
What we do
What does Kalla Connect do?
We are a technology partner for law firms. We design, build and implement custom software, automation and integrations, and we train your team to use them.
Do you sell software?
No. We do not sell off-the-shelf software. We start from how your firm works and build what it needs.
Which firms do you work with?
We work with law firms of all kinds in the United States.
Do you give legal advice?
No. Kalla Connect provides technology services and does not provide legal advice.
Case management, mail and calls
Can you work with our case management system?
We configure, clean up and connect the case management system a firm already uses, and we train the team.
Do you handle our physical mail?
We design the workflow for incoming and outgoing mail, connect it to providers and keep it running. The physical handling is done by those providers.
Can you answer our phone calls?
We set up call routing, messages and caller details, working with providers connected to your systems.
Will a call or a letter end up in the case record?
That is the purpose of the workflow. Each call or letter is recorded with its date and status in the case record, so the firm can see what happened.
Documents, clients and reports
Can you prepare documents and send them for signature?
We set up templates, generate documents from case data for a person to review, and send them for signature through providers connected to your workflow.
Can clients get updates without calling the firm?
We set up status updates, appointment reminders and online scheduling tied to the case record. A person reviews the messages that matter.
Can you connect our billing software?
We connect time capture and reports to the billing software your firm already uses, through its own integrations.
Getting started
How do we start?
With a diagnostic. We look at how your firm works today and set out what to improve first and in what order.
What do you need from our firm?
One person who can make decisions, access to the people who know the process, and the tools and examples we need to see how work moves.
How do we book a consultation?
Use the Book a consultation button. Tell us about your firm and what you would like to improve, and we will reply to arrange a first conversation.
Timelines and fees
How much does the diagnostic cost?
The diagnostic has a fixed price, agreed before we begin.
How do you keep a project from growing without limit?
We agree on what will be built and what it does not include. The scope is closed before work starts, so both sides know what to expect.
Monthly support
What does monthly support cover?
Monthly support keeps what we built working as your firm changes. It covers fixes, updates and small improvements.
Confidentiality
How do you approach confidentiality?
We design with confidentiality in mind: we collect the minimum, limit access by role, review anything that uses AI and keep environments separate. This is our approach, not a certification.
Does AI see our client information?
We use AI only where it clearly saves time, and a person reviews the result before it is used.
More detail
Each topic has its own page.
Ask your own question
Book a consultation and tell us what you would like to know. We will reply to arrange a first conversation.