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Technology adoption in law firms: what surveys show and what they do not

Four surveys of different groups of firms, read one at a time.

Many firms are deciding which technology to adopt and when. Surveys give a picture, but each one describes a different group of firms.

This article reports what four surveys found and says who answered each one. It is about adoption in general, and Kalla Connect does not sell AI as a trend.

What the ABA surveys report

The American Bar Association publishes yearly technology reports based on surveys of lawyers. The figures describe the people who answered, not every firm.

A survey of member firms, mostly larger ones

ILTA surveyed its member firms. Its members lean toward mid-size and large firms, and they are not only in the United States. We read these figures through a news review of the survey, not in the survey itself.

A vendor survey of solo and small firms

Clio surveyed solo lawyers and small firms. It is the vendor's own survey, so it reflects the people Clio reached.

  • Survey: what people said

    Clio, 2026 Legal Trends for Solo and Small Law Firms, 2026 (https://www.clio.com/about/press/2026-solo-small-firm-report/): in Clio's survey of more than 1,700 respondents, 71% of solo lawyers and 75% of small firms use AI. Only 32% and 31% reported more revenue associated with it. 57% and 55% had no AI policy.

Why these figures cannot be lined up

The ABA and ILTA surveys measure different groups, so they cannot be compared with each other. Neither can the Clio survey, which describes a third group.

Using a tool and getting a result from it are different things. These surveys report use, and only one of them asks about revenue.

Questions to ask before adopting a tool

  • Which task does it replace or support, and who does that task today?
  • Who in the firm owns the tool after it is set up?
  • What does the firm record to know whether it helped?
  • Does the firm have a written policy for how the tool is used?

Sources

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